Job Role Overview
We are looking for a skilled professional to join our phone team.
* Handle high-volume inbound customer enquiries via phone, provide help and advice, and occasionally quotes when requested.
* Maintain exceptional telephone manner, be well spoken, clear, friendly and polite.
* Provide excellent email etiquette and respond to customers professionally via email as needed.
* Prioritise and capture information clearly and concisely; manage customer expectations.
About This Opportunity
* You will thrive in an environment that values great customer service.
* Fine-tuned telephone skills, with the ability to communicate effectively and efficiently.
* A strong level of computer literacy and technical competence.
* The capacity to utilise multiple systems in handling customer inquiries (CRM, online portals, etc.).
* Experience collaborating with various departments via email and direct messaging tools (Slack, Discord, etc.).