Service Advisor - Off HighwayFantastic salary + Super + Awesome Perks!
Your New Opportunity:Due to internal restructure, a fantastic full time, permanent role has come up for a Service Advisor to join our Off Highway Service team.
You'll be based in our Hunter Valley Branch, working as a key liaison between our customers and our Service Technicians.
You'll work with industry leading products such as MTU and Allison along with other brands and products.
The standard hours will be 10:30am - 6:30pm.In this role you will:Have proactive communication with technicians and mine site customers daily - taking bookings, advising of progress and providing estimated finish timesProvide accurate quotes to customers and provide timely follow upProcess invoices upon completion of jobsRespond to phone queries in a fast, efficient mannerWork with workshop staff to ensure Penske's top notch customer care standards are met and exceededKeep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being metWork in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficienciesModel safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and CareAbout you:Enjoy and have passion for providing service advice and solutions, delivering excellent customer servicePrevious Off-Highway Customer Service experience will be an advantage, but not essential.Having a mechanical trade background would be advantageous but is not essential.Prior knowledge of one or more of our products would help, but we provide fantastic trainingStrong communication skills, written and verbal, with a knack for building personal connectionsAbove average computer skills including the Microsoft Office suite, in particular Outlook and Excel.Previous mine site experience or exposure to the mining industry preferredThorough attention to detail with the ability to work unsupervised in a rapid-paced environmentWhy choose Team Penske?
Flexible work arrangements that work for the individual and the businessOnsite parkingAccredited Training & Development ProgramsCommitment to providing the highest levels of safety, technical and leadership trainingCompetitive RemunerationReward and Recognition ProgramsEmployee Referral Program - generous employee referral fees.Employee Assistance Program.Family Friendly Benefits including Paid Parental LeavePenske Perks: save $1000's with access to discounts from your favourite retailersAbout PenskeWith over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence.
We operate across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine.
Penske is a leading distributor of premium power systems solutions from mtu, Detroit and Allison Transmission and the distributor of Western Star Trucks, Dennis Eagle and MAN Truck & Bus.Be ambitious.
We are.Apply Now!
We value and embrace diversity, equity and inclusion in everything we do!
If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria.
We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.Require reasonable adjustments to the recruitment process?
Please let us know.
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📌 Service Advisor - Off Highway
🏢 Penske Australia
📍 Singleton