Job Opportunity
We're seeking a Customer Service Team Member to deliver exceptional customer experiences.
Key Responsibilities
* Provide timely and professional support via phone, email, and other communication channels.
* Manage multiple support portals and systems to track and resolve customer queries.
* Process orders, troubleshoot delays or anomalies, and coordinate cancellations, refunds, replacements, and amendments as required.
* Investigate and resolve lost or damaged-in-transit deliveries in collaboration with courier partners.
* Support fraud-related processes and complete general administrative tasks.
* Facilitate Return Authority requests and warranty assessments using Solvup and internal processes.
Requirements
* Genuine passion for delivering outstanding customer service.
* Strong attention to detail and accuracy.
* Confident and empathetic communication skills – both written and verbal.
* Effective negotiation and conflict resolution abilities.
* Fast and accurate touch typing.
* Professional, courteous, and customer-focused demeanor.
* Quick to learn new systems, processes, and product knowledge.
* Able to work effectively both independently and as part of a team.
* Proactive problem-solving mindset with a solutions-focused approach.
* Reliable, self-motivated, and committed to continuous improvement.
* Experience in a Customer Service based role.
Benefits
* Competitive remuneration.
* Generous sales commission.
* Fantastic discounts across the company.
* Paid parental leave.
* Employee Assistance Program.
* Helping Hands workplace giving program.
* Commitment to sustainability.