Customer care consultant (newcastle)

• Serve as the voice of nib by providing excellent customer service in a fast-paced inbound call centre (up to 60 calls a day).
• Promote nib products and services and aim for first‐call resolution of member queries.
• Create meaningful member experiences, helping members get the best value from their health insurance.
• Maintain structured KPIs and support team collaboration.
• Work part‐time hours Monday–Friday at our Newcastle and Central Coast hubs.

• Previous experience in customer service.
• Confidence in computer skills, ability to multi‐task and navigate systems while speaking with members.
• Willingness to learn and maintain new skills.
• Motivated to meet set goals and KPIs.
• Flexible and positive work approach and attitude.

Available to commence on 4 November 2024 and must commit to four weeks of training at our Newcastle office.

• Hybrid working: one day per week in office; allowance for home workspace.
• 50% discount on nib health insurance and 30% discount on travel insurance.
• Employee share plans, short‐term incentive programme and life and salary continuance insurance.
• Paid leave for volunteering.
• Corporate Well Program and fitness discounts.
• 18 weeks paid parental leave for all new parents; 5 days paid cultural leave for First Nations peoples; 4 weeks paid gender‐affirmation leave for trans, gender diverse and intersex employees.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.