Love Where You Work
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
This is a "ONCE IN A LIFETIME" Full Time role in our high performing and incredibly supportive and fun Service & Warranty team, handling our new customers who have already settled in and around the Hervey Bay Area.
Start your career as our Metricon Service Trade and progress into a Site Manager or a Warranty Site Manager role in the future.
Responsibilities
* Handle our Hervey Bay Surrounding area customers who have already settled to do their 90 day service
* Review customer raised items and schedule works prior to attending inspection
* Conduct inspection and fix and carry out any required works using your tools provided in your company vehicle
* Assess and evaluate all items on checklist inspections, while clearly explaining any disqualified items to the customer
* Log, take photos and update all your works via the mobile CRM for each service item, while providing concise notes as required
* Ensure all customers receive prompt responses and follow up to ensure matters raised are resolved satisfactorily
* Accurately document and report on common construction items found during inspections for product and build process improvement; and
* Ensure that the relationships with all internal departments, external customers, suppliers, agents and contractors are maintained and improved.
Benefits
* $$$ + Car + Fuel Card +Ipad + Mobile
* Work on Award Winning Metricon construction projects
* Partner with your Construction Manager - Come for a Career Yourself Rather than a Job
* Clickhome Database training through your Construction Manager and our experienced Clickhome In‑house Trainers
* Australia largest, and HIA Voted #1 Home Builder for the 10th Consecutive Year
* We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
* Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e‑learning portal or other comprehensive training programs
* Attractive housing discounts on our award‑winning homes
* 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
* Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
Qualifications
* A trade background in the residential construction industry is essential ideally in carpentry
* Experience in a customer service/contact role
* Working knowledge of Australian Building Codes, standards and regulations
* The ability to read and understand plans
* Working knowledge of the residential home building industry; and
* A professional and proactive approach to all tasks undertaken.
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply.
This role requires a pre‑employed medical and national police check to be undertaken on the successful applicant.
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