Job Overview
This is a technical role that involves providing first-line support to employees.
The successful candidate will be responsible for identifying and resolving technical issues in a timely and efficient manner.
* Key Responsibilities:
* Provide 1st level support and service request fulfilment
* Manage incidents and escalate complex issues to specialist teams
* Promote safe information security practices
* Participate in business continuity and risk management processes
* Deliver 24/7 call-out coverage and relief support to IT team members
Requirements
* Excellent communication and interpersonal skills
* Able to work effectively in a team environment
* Ability to learn new technologies and systems quickly
* Good analytical and problem-solving skills
* Ability to work under pressure and manage multiple tasks
Benefits
* Competitive salary package
* Opportunities for professional development and growth
* Flexible working arrangements
What We Offer
We are committed to providing a supportive and inclusive work environment. Our team is passionate about delivering high-quality results and making a positive impact on the organization.
If you are a motivated and detail-oriented individual who is passionate about technology and problem-solving, we encourage you to apply for this exciting opportunity.