Event Manager Role
This position requires an individual who can manage the operational aspects of corporate functions, gala dinners, weddings, and social events. The Event Manager will lead a team, collaborate with clients, and orchestrate every detail to perfection while maintaining high energy and high standards.
Key Responsibilities
* Lead day-to-day operations of the Conference & Events department, assign tasks, oversee event execution, and set performance and development goals for team members.
* Provide coaching, mentoring, and feedback to support performance improvement and conflict resolution.
* Ensure team members are trained in accordance with hotel standards, service expectations, and relevant regulations.
* Foster communication and collaboration across departments to drive exceptional guest experiences.
* Maintain optimal staffing levels in line with business demands and guest volume.
* Build and maintain relationships with guests, vendors, and external stakeholders.
* Design and implement structured onboarding and training programs for new team members and supervisors.
* Manage staffing actions including performance reviews, recognition, and disciplinary processes in alignment with hotel policies.
* Proactively engage with guests to share information about hotel services, loyalty programs, local attractions, and events.
* Conduct site inspections and host potential clients to showcase the resort's event capabilities.
* Collaborate with clients during planning phase to recommend room configurations, event flows, menus, décor, AV, and more.
* Coordinate all event logistics including room setups, staging, lighting, audiovisual, guest flow, catering, accommodation blocks, transport, billing, and VIP services.
* Hold daily meetings with planners to review event details, address billing queries, and ensure client satisfaction.
* Conduct pre- and post-event briefings with clients and internal teams to drive continuous improvement.
* Review and act on guest feedback and satisfaction surveys to enhance future service delivery.
Requirements
* 4+ years in a senior operations role within Food & Beverage or Conference & Events.
* Proven success in high-volume, fast-paced hospitality environments.
* Natural leadership ability, inspiring teams and delivering excellence.
* Strong communication, problem-solving, and client relationship skills.
Benefits
* Incredible team member discounts from first day on-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings at Thredbo.
* Rapid career growth opportunities through our network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company.