Job no: 498744
Work type: Permanent Full Time
Location: Sydney
Categories: Customer Service, Administration
Energy Billing Analyst
Our Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space. Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'
Your Opportunity
At Scentre Group, we're known to be a leader within retail property. An interesting part of our business is our Embedded Networks and Energy Team, which manage the energy requirements for our destinations to power HVAC, lighting, vertical transport, and key infrastructure. We also on-sell the supply of energy to our retailers.
Join our Energy Team and play a crucial role in delivering exceptional service to our customers
As a Customer Billing Analyst, you will be the heartbeat of our operations, ensuring that customer needs are met with precision and care. Your expertise will drive value through the investigation and resolution of customer inquiries.
Key Responsibilities:
* Oversee the daily operation and maintenance of retail billing and settlement systems, ensuring processes are efficient, timely, and accurate.
* Dive into customer inquiries, investigating and resolving issues or escalating them as necessary.
* Collaborate with energy service providers to ensure seamless issue resolution.
* Assist in developing innovative customer offers and manage contracts effectively.
* Facilitate operational and regulatory processes for new connections.
* Keep meticulous records of contracts to support our business needs.
What Sets You Apart?
We're seeking a collaborative team player with strong analytical and problem-solving skills to thrive in our fast-paced environment. You will bring:
* Experience in finance or energy administration, with a preference for background in energy/utility billing.
* A knack for adapting quickly to shifting priorities and excelling under pressure with multiple deliverables.
* Proven skills in customer relations, including handling challenging situations, negotiation, and effective issue resolution.
* Advanced proficiency in MS Office applications.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
Applications close: Friday 20th February 2026
Advertised: 04 Feb 2026 AUS Eastern Daylight Time
Applications close: 20 Feb 2026 AUS Eastern Daylight Time
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Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
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