We are dedicated to delivering innovative construction solutions and exceptional customer service.
From large-scale commercial projects to residential renovations and insurance restoration.
We're not just builders; we're in the business of restoring normality to people's lives through building repairs, and we focus on effective outcomes for all involved.
The Opportunity
Program, monitor and control all aspects of individual insurance repair jobs to achieve a quality claim and repair outcome for the benefit of all stakeholders.
Main duties and responsibilities
Liaise with insurance clients, homeowner customers, adjusters and trades people to ensure a quality repair outcome.
Schedule appointments and coordinate subcontractors, supervisors and technicians.
Manage project budgets, including allocation of work orders to subcontractors.
Ensure KPIs met around customer satisfaction, timeliness of repairs, quality of repairs, submission of reports and invoices.
Preparation of project documentation.
Liaise with Project Manager daily.
Complete client communications on all projects weekly.
Complete customer communications weekly on all projects.
Respond to project stakeholders and assist the team with the project management.
Preparation of invoicing and collation of handover documents including all required compliance certificates.
This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties.
Commerce Building Services are committed to equal employment opportunities.
We value diversity and encourage applications from people of varied backgrounds.
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