Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.
Purpose of the role
The Relations and Standards branch strives to ensure QFD's workforce upholds the highest levels of professional and ethical standards as is expected of the Queensland Government and the community. It achieves this through several mechanisms, including managing workplace complaints, conducting high-level and complex disciplinary investigations, and proactively identifying and providing advice on conduct related matters. A program of work has been established to facilitate and oversee the implementation of the Complaints Management Review recommendations by December 2026. This program seeks to improve the department's approach to complaints handling and providing support to complainants, subject officers and those involved throughout the complaints management process.
Reporting to the Director, you will plan and implement change management and communication strategies to support the effective delivery of the Complaints Management Review Implementation project to improve the department's approach to complaints handling and processes. You will work closely with the senior leaders, the program team and other key stakeholders leading the transition, ensuring the workforce is engaged, prepared and supported. You will demonstrate high-level project management skills to lead and guide the successful delivery of project initiatives and develop strategies and tools to coordinate activities and progress reporting, within agreed priorities and timeframes, aimed at enhancing QFD complaints management that meets departmental and legislative requirements.