Overview
Join to apply for the Operations Coordinator role at Serco.
This role is a fully remote work from home role, however a Queensland location is perfect as there may be occasional travel to sites.
Roster Cycle: 6-week rotating schedule.
Working hours
Possible Daily Start Times (local / AEDT):
- 5:00 am – 1:00 pm (6:00 am – 2:00 pm AEDT)
- 8:00 am – 4:00 pm (9:00 am – 5:00 pm AEDT)
- 2:00 pm – 10:00 pm (3:00 pm – 11:00 pm AEDT)
On-Call & Weekend Work
- One week every six, you will be on call on Saturday
- During that same week, you will work Sunday 12:00 pm – 8:00 pm (11:00 am – 7:00 pm AEDT)
- Friday of that week will be your rostered day off
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer headroom to grow and flexible benefits that suit your life and career, including:
- Supportive, inclusive workplace culture
- Flexible work arrangements and leave policies
- Opportunities for career development and upskilling
- Access to Employee Networks promoting diversity and inclusion
- Health and wellbeing support, including Employee Assistance Programs
- Secure, long-term government-backed contracts
Role Purpose and Responsibilities
- As an Operations Coordinator in our Defence team, you’ll support the Regional Leadership in managing workforce performance across sites in Southern Queensland, including Amberley, Oakey, and Cabarlah bases.
- Provide administrative and coordination support to optimise workforce management and ensure operational effectiveness across the region.
- This role requires the applicant to be an Australian Citizen due to security clearance requirements.
- Assist with workforce management, leave approvals, and compliance.
- Support payroll processes to ensure accurate rostered hours and resolve queries.
- Optimize rosters and fill vacancies in collaboration with workforce teams.
- Coordinate recruitment, onboarding, and offboarding processes.
- Manage workforce data and provide reports to Operations and Regional Managers.
- Build and maintain strong relationships with internal and external stakeholders.
To Be Successful In This Role, You’ll Have
- Strong organisational, time management, and data management skills.
- Experience in handling complex administrative functions and 24/7 rostering in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Ability to manage competing demands and meet deadlines with high-quality output.
- Proficiency in MS Office and technologies like Power BI.
- Experience in a clinical or defence environment (highly regarded but not required).
Company and Inclusion
As a fast-growing global company, Serco offers long-term opportunities across a range of industries, including Defence, Health and more. We value diversity and inclusion and welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.
Expression of Interest
Are you ready to do important work that really matters? At Serco, we bring together the right people, technology, and partners to address complex challenges around the world, including those in Australia, New Zealand, and Hong Kong. We focus on serving governments and offer opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, and Community Services.
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