We are looking for an experienced and commercially driven Senior Partnership Manager to grow and develop our supplier relationships and strategic partnerships across Sport, Music, Theatre, Arts, Retail, Dining and Luxury Brands.
Your mission is to secure priority and guaranteed access to the world's most sought‐after experiences, delivering unique benefits to our members and corporate clients worldwide. You will play a key role in driving revenue growth, increasing engagement, improving NPS and fulfilling contractual obligations for exclusive client benefit programmes.
This is a strategic and hands‐on role requiring strong negotiation skills, commercial acumen, stakeholder management and a passion for lifestyle industries.
About the Role
The Senior Partnership Manager will be responsible for owning all partnerships and contracts within the assigned market across all genres, managing relationships with key suppliers and driving the growth of new brand partnerships.
Key Responsibilities Partnership Strategy & Growth
* Take full ownership of all partnerships and contracts within your market across all genres
* Develop and execute clear partnership strategies to ensure best‐in‐market offers, access, inventory and commission agreements (where appropriate)
* Identify and secure new brands, suppliers and innovative partnership opportunities
* Negotiate preferential rates, exclusive access, events and value‐added benefits
* Contribute to the Global Proposition Strategy through innovative and forward‐thinking initiatives
Revenue & Performance Management
* Drive revenue growth through commission models and increased engagement
* Monitor redemption rates, performance data, demand trends and analytics
* Continuously refine strategy by region, member segment and client needs
* Improve member satisfaction and NPS through high‐quality supplier delivery
* Propose and implement campaigns to positively impact revenue and efficiency
Stakeholder & Relationship Management
* Build and maintain strong relationships with partners to ensure long‐term sustainable growth
* Work closely with Lifestyle Managers (LMs) across APAC to maximise partnership usage
* Ensure internal systems (Knowledge Base, CRM, Copilot, etc.) are updated with accurate partner information
* Collaborate with Content & Marketing teams to ensure maximum exposure of offers and events
* Partner with Client Services and Regional Business Development Managers on client‐related matters and new business proposals
* Act as a senior point of contact and escalation for key partners and clients
Operational Excellence
* Monitor supplier performance and ensure consistently high service quality
* Drive process improvements and share best practices across regions
* Work cross‐functionally to create a holistic vendor engagement strategy
* Ensure teams across regions are informed and leveraging partnerships effectively
* Stay ahead of competitors and market trends to maintain market leadership
Requirements Skills & Qualifications Experience
* Proven experience in partnership management, procurement or business development within lifestyle industries (dining, live entertainment, retail, luxury, hospitality)
* Strong contract negotiation and supplier management experience
* Demonstrated track record of securing partnerships, offers or managing sales/negotiation teams
* Experience working in customer‐centric industries with a focus on service excellence
* Experience in account management with senior stakeholders
* Project management experience managing complex, multi‐stakeholder global initiatives
Commercial & Strategic Skills
* Strong commercial acumen and negotiation capability
* Ability to analyse performance data and translate insights into strategy
* Experience creating and executing strategic partnership plans
* Innovative mindset with a proactive approach to identifying new revenue opportunities
* Awareness of global lifestyle trends and competitor activity
Technical Skills
* Proficiency in Excel, PowerPoint and CRM systems
* Experience using marketing tools and social media to promote partnerships and campaigns
Personal Attributes
* Strong communicator with the ability to influence and motivate cross‐functional teams
* Natural networker with strong relationship‐building skills
* Results‐driven with a high level of accountability
* Ability to thrive in high‐pressure environments
* Passion for delivering exceptional member experiences while driving commercial success
* Professional leadership style, promoting best practices and a culture of excellence
What We Offer
* Opportunity to shape and drive high‐profile global partnerships
* Exposure to leading brands across lifestyle industries
* A dynamic, international and collaborative environment
* The ability to make measurable commercial and customer impact
Benefits
* A competitive salary will be offered depending on experience
* Flexible work arrangements including hybrid work possibilities
* Annual leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
* One month paid Sabbatical after every 5 years of service, without tapping into annual leave
* Employer‐contributory company pension with full decision freedom on investments and risk levels
* Lucrative Ten Loyalty Rewards programme
* Remote Working Holidays – travel and work for up to 4 weeks per year
* Access to a range of travel and entertainment discounts for members and staff
* Being part of a global, dynamic and inclusive team, with diversity at its core
* Possibility of growth within a dynamic and international company
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Recruitment Agencies
Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.
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