EUC / Network Smart Hands Engineer – On Call/Casual/Part Time
Location: Australia (Multiple Sites – Onsite Support)
ModburySA 5092
Mt BarkerSA 5251
Mt GambierSA 5290
Murray Bridge SA 5253
Port Lincoln SA 5606
Renmark SA 5341
Victor Harbor SA 5211
Albury, NSW 2640
Armidale, NSW 2350
Ballina, NSW 2478
Bateau Bay, NSW 2261
Bega NSW 2550
Byron Bay NSW 2481
Cardiff NSW 2285
Charlestown NSW 2290
Drummoyne NSW 2047
Blacktown NSW 2148
Bondi Junction NSW 2022
Glebe NSW 2007
Employment Type: Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (On-Demand/Casual)
Role Overview:
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities:
Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
Support network device installations such as routers, switches, access points, and cabling.
Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls, asset details, and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
Excellent communication and coordination skills.
Must have a valid driver's license and willingness to travel to client sites.
Preferred Qualifications:
Prior experience in Casual/on-demand support engagements.
Work Scope:
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.
Standard Tools Engineers need to Carry While going to site:
· Fully charged laptop with Win8 or 10 operating system and admin rights
· Cisco Console cable (DB9 – Rj45 or USB RJ45). In case of USB convertor used, make sure drivers are properly installed
· Laptop should have following program/software installed
· Putty
· Team Viewer
· TFTP server(Solar wind preferred)
· Screw Driver Set
· Internet data Card
· TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX