James Street
Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance.
**We offer**:
- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business
**About you**:
- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator
**As our Boutique Manager, we will empower you to**:
Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service
Achieve or exceed personal sales targets to set the benchmark for team performance
Lead a high-performance culture by coaching and delivering direct feedback to your team
Ensure responsibility for store-based eCommerce despatch
Prepare the monthly roster for your boutique location
Instigate a culture of team development
Lead the hiring of Assistant Manager and Casual Sales Assistant roles
Onboard new team members and oversee training of the retail team as directed
Approve timesheets for the broader retail team weekly
Uphold a professional standard by demonstrating professional acumen around managing team expectations
Be the highest point of escalation for customer resolutions before Head Office for matters concerning your boutique location
Proactively communicate feedback and insights on product and customer service
Collaborate with Head Office to implement and maintain standards of customer care
Proactively lead improvement and optimisation recommendations around the in-store experience
Oversee the cleanliness and house-keeping of your base location
**To apply**: