Overview The Systems Administrator will serve as a reference point for advanced IT-related queries and troubleshooting at the user level and provide intermediate support for network, server, and information security issues. In this role you will support user needs in a timely manner, ensuring the optimal operation of all systems. You will interact with clients from various positions and executive levels, listening to their technical needs, understanding their issues, and implementing solutions within our technical stack to resolve problems and prevent future errors or data loss.
Responsibilities
Install and configure server hardware and software components to ensure usability.
Troubleshoot server hardware and software issues.
Ensure strong authentication levels (e.g., MFA) for internal and client systems.
Recommend, repair or replace damaged server hardware.
Upgrade systems to enable compatible software on all computers.
Install and upgrade endpoint security software to ensure security at the user level.
Perform tests and evaluations of new software and hardware.
Provide support to users and act as a point of contact for error reporting.
Establish good relationships with clients.
Conduct backup operations and validation.
Manage client security and redundancy testing.
Manage technical documentation.
Work standards Clients are to feel confident with your level of knowledge and are always to be treated with the utmost respect. There is to be no use of profanity or actions that may undermine the clients’s perception of First Focus as an organisation. A professional, tidy, and organised presentation is to be always maintained, including clean uniform, neat grooming, no body odour, organised equipment and tools, a clean vehicle (if applicable), and polite communication. Supported vendor knowledge must be maintained to ensure that you can always provide the most effective and current solutions for software, hardware, security, redundancy, and systems that improve the client’s experience with technology. You are to always ensure the safety of yourself, peers, clients and client’s equipment when performing tasks in the First Focus office or at the client’s premises.
Requirements
2+ years of experience in computer networks, deployment, and systems maintenance.
Aptitude for understanding cloud services, especially Microsoft 365.
Thorough understanding of protecting information security of cloud services and local servers.
Proficient in computer hardware configuration and technical terminology.
Experienced in endpoint device management (MDM) configuration and fleet deployment.
Network, security, or supported systems certifications are valued.
Advanced troubleshooting experience with macOS and Windows operating systems.
Advanced experience installing and configuring mainstream user software.
Advanced experience with domains, DNS, mail accounts, and website hosting.
Advanced routing, switching, and wireless diagnostic and troubleshooting skills.
Advanced operational skills and certification in all supported vendor systems.
Attention to detail and care when working with technical equipment or devices.
Excellent written and verbal communication skills.
Good interpersonal skills.
Valuable problem-solving skills.
Working location Work will be performed from either the First Focus offices, or otherwise, onsite at the client location. Gold Coast office: Level 2, 140 Bundall Road, Bundall QLD 4217 Australia.
Remuneration First Focus will remunerate between $85,000.00 and $95,000.00 gross per annum (plus superannuation), based upon certifications, experience, and skillset, for the Systems Administrator position.
About First Focus IT First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years. We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.
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