Service Management Expert Role
This role entails delivering capabilities for the National Intelligence Community as part of Professional Services Division.
* Demonstrated experience in negotiating and implementing organisational-level governance and process change across business, technical, and senior stakeholder groups is required.
* The ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries is essential.
* Developing professional streams to establish ITSM career pathways and mitigate skill gaps is necessary.
About the Service Management Role
* Review and development of Service Management Strategy and ITSM Policy appropriate to agency level is crucial.
* Providing advisor-level ITSM advice and assistance to leadership and project teams is key.
* Developing new and improved practices for change control is vital.
Key Responsibilities of the Service Manager
* Establishing policies and standards for incident management aligned with organisational goals is critical.
* Developing and communicating plans to drive forward the strategy and related change planning is essential.
* Ensuring effective control and treatment of risk is paramount.
Why this Role is a Great Opportunity
We are a trusted partner delivering impactful ICT and Cyber solutions to the nation's most critical programs.