Enterprise Account Growth Specialist
About the Role:
This is an exciting opportunity for a driven individual to join our team as an Enterprise Account Growth Specialist. In this role, you will play a crucial part in growing and retaining established customer accounts by building strong relationships, identifying cross-sell opportunities, and delivering on business objectives.
The successful candidate will be responsible for owning the strategic management of assigned customer accounts, including account planning, relationship building, and driving continuous growth. They will also nurture relationships with key stakeholders through regular business reviews and value-add engagements, ensuring high customer satisfaction and loyalty.
You will execute contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn. Additionally, you will pursue additional sales within the account by recognizing client business needs and coordinating with pre-sales to propose relevant solutions.
In this role, you will lead the resolution of any service or support escalations for your accounts, working closely with operations and support teams to ensure customer issues are promptly addressed and confidence is maintained.
Your success will be measured by achieving retention and expansion sales targets for the account portfolio, accurately forecasting account growth, and ensuring each client's revenue remains on track or growing.
You will own detailed account information, opportunity pipelines, and engagement notes in the CRM, providing transparency and insight into account status and opportunities for the broader organization.
Key Responsibilities:
* Owning the strategic management of assigned customer accounts
* Nurturing relationships with key stakeholders through regular business reviews and value-add engagements
* Executing contract renewals for existing customers
* Pursuing additional sales within the account
* Leading the resolution of any service or support escalations for your accounts
* Achieving retention and expansion sales targets for the account portfolio
Required Skills & Experience:
To be successful in this role, you will need to have:
* Minimum 2+ years' experience in enterprise, small business, or mid-market account management
* Proficient skills in account planning and coverage, relationship and stakeholder management, commercial acumen, renewal and commercial governance, cross-sell/upsell plays and pipeline development, written and verbal communication, and presentation skills
Benefits:
We offer a range of benefits, including:
* Diverse and dynamic teams with a supportive and inclusive culture
* Supportive career development plans with comprehensive ongoing training, support, and development opportunities
* Flexible hours and a hybrid working environment
* Generous discounts on power, gas, mobile, and internet, plus discounts to over 400 retailers
* Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of leave each year
* Study assistance programs to excel your personal growth, learning, and development
* Health and wellness offerings, including access to wellbeing initiatives that can help you from a financial, psychological, and physical perspective
About Us:
We are a specialist fibre and network solutions provider, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice, and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
We are committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you have any accessibility requirements upon application, please let us know so we can make any adjustments required to support you throughout our recruitment process.