Goodstart is a not‐for‐profit organisation with a vision for Australia's children to have the best possible start in life. With nearly 700 centres, 16,500 Goodstarters and over 70,000 children in our care each day, we're a purpose‐driven organisation built on people, heart and impact.
Position
ICT Systems Care Team Manager
Location
Murarrie, Brisbane
Employment Type
Full‐time, Permanent
Role Overview
We're looking for an exceptional Systems Care Team Manager, a leader who brings curiosity, collaboration and genuine care for customer experience. This role will shape a customer‐obsessed culture across our national network and lead a team that delivers outstanding support to Centre Leaders, Teachers and Educators across Australia.
Responsibilities
* Champion customer success, ensuring the Centre Network receives timely, empathetic and high‐quality support.
* Lead a team that becomes the Voice of the Customer, identifying trends, opportunities and insights that improve how our systems perform.
* Empower educators and centre teams by providing user‐friendly tools, guides, training and self‐service solutions that build digital confidence.
* Strengthen vendor partnerships, ensuring issues are resolved quickly and system enhancements align with Goodstart's strategy.
* Analyse data and feedback to continuously refine our support model, driving meaningful and measurable service improvements.
* Create a culture of growth, accountability and belonging, uplifting capability and nurturing emerging talent within your team.
Benefits
* Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non‐work needs.
* Not‐for‐Profit Salary Packaging benefits which reduce your taxable income to increase take‐home pay.
* Access to discounted childcare (up to 15%).
* Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
* Discounted health care and access to employee wellbeing program with BUPA.
* Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
* Free annual flu shot (optional).
* Option to purchase extra leave for even greater work‐life balance.
* First Nations Support and Cultural Leave.
* Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
* Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
Qualifications
* Minimum 10 years' experience in Call Centre Team management.
* Extensive experience managing high‐volume call centre or service teams, with a track record of delivering exceptional customer outcomes.
* Strong capability in analysing data, identifying patterns and driving continuous improvement.
* Ability to translate technical information into clear, simple language for non‐technical audiences.
* Natural talent for coaching and developing people—creating high‐performing, engaged teams.
* Confidence in managing relationships with external vendors and support partners.
* Resilience, adaptability and a solutions‐focused mindset.
* Current QLD Blue Card.
Legal and Compliance
As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.
EEO Statement
We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
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