Job Description:
* We are seeking an experienced and compassionate individual to manage a caseload of community-based older Australians with their Government funded aged care services delivered in their homes.
* Assess clients' needs and develop personalized care plans to ensure each client's care requirements are met.
Key Responsibilities:
* Manage clients' funding budgets in accordance with government program guidelines.
* Onboard new clients and proactively manage existing clients utilizing a compassionate, person-centered approach.
* Collaborate with our Clinical, Scheduling and Service Delivery teams to deliver comprehensive care.
Required Skills and Qualifications:
* Experience in community-based case management is ideal.
* Strong communication skills, both verbal and written.
* Demonstrated empathy and compassion.
* Excellent problem-solving abilities and critical thinking skills.
* Good organizational and time management skills.
* Cultural competence and the ability to work with diverse populations.
Benefits:
* Full-time, permanent role
* Manage your own schedule each week while working autonomously from home and within the community
* Salary packaging up to $18,500 tax-free
Why Choose This Role?
This is a unique opportunity to make a positive impact on the lives of older Australians. As a Customer Care Manager, you will be part of a team dedicated to delivering high-quality care and making a difference in your community.