Join to apply for the
Sales Administrator
role at
Lucy Electric
.
Job Purpose
To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks. Plays a key role in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly.
Job Context
Handling all quotation, order and general administrative duties: Quotation Set-Up, Order Processing, Customer Support, Record Keeping, Delivery Co-ordination and general office administrative duties. The role will report directly to the Sales Director – Australasia.
Key Accountabilities – Primary
Proposal Set-Up: Entry into CRM and setting up of appropriate filing systems
End to End Order Processing: Handling sales orders, internal factory purchase orders and issuing sales invoices to the Back-up Finance Team
Logistics: Verify shipping documents for all shipments coordinating with internal logistics teams and customers
Track Customer Complaints: Work closely with Service Team
Service Warranty: Register in D365 monthly
Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible
Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues
Communication: Coordinating with sales teams, other Lucy Electric departments, and customers
Key Accountabilities – Secondary
Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs
Support Health & Safety: Fire Warden, First Aid, attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets
Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad-hoc reports, submit Emission Data report monthly, arrange and lead CSR activities based on Group's requirement
Assisting with Travel Arrangements, planning and organising company events, meetings, and team-building activities
Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs
Provide general administrative support to managers and team members: scheduling meetings, preparing documents, and managing correspondence
Identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services
Comply with all company policies and procedures and maintain confidentiality of information relating to the company's business and staff
Qualifications, Experience & Skills
Minimum Qualifications, Knowledge and Experience
Familiarity with CRM Systems, preferably Microsoft D365 or similar
Familiarity with ERP Systems, preferably Oracle or similar
Excellent in MS Office
Excellent reporting and documentation skills
Knowledge of local and international logistics processes
Knowledge of sales processes: Understanding how sales operations work is helpful
Office Administration experience
3+ Years within similar role preferred
Behavioural Competencies
Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines
Excellent communication skills: Both written and verbal, for interacting with customers and team members
Attention to detail: Important for accurate order processing and record keeping
Customer service skills: Ability to handle customer inquiries and resolve issues professionally
Problem-solving skills: Ability to identify and resolve issues efficiently
Seniority Level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Appliances, Electrical, and Electronics Manufacturing
Location & Salary
Brisbane, Queensland, Australia – A$65,****** – A$75,******
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