**About the Role**
We have an exciting opportunity for a Direct Sales and Service Team Leader to join a passionate team based out of Newstead.
The Direct Sales & Service Team Leader supports their direct reports to deliver the Customer Contact Strategy by building the capability and focus of the team to help them turn customers into advocates through providing great customer outcomes for every customer.
The Direct Sales & Service Team Leader coaches and initiates performance conversations which direct reports that bring the Exceptional Customer Experiences to life and ensure BOQ Group brands are quick and easy to deal with, expertly managing quality and risk and informing customers every step of the way.
**About you**
We're looking for a motivated individual with strong people management and leadership experience. You will also possess:
- Proven ability to coach to build capability
- Demonstrable belief in accountability for personal and team outcomes
- Operational planning and sales process experience
- Proven history operating in a highly compliant environment
- Knowledge and experience of working effectively with stakeholders
- Proven experience in presentation skills
- General understanding of market and competitor developments
- Change management experience
- Communication - listen, clearly and simply state your point of view and / or knowledge
**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and team-oriented environment with a strong focus on community.
BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ01858
📌 Direct Sales & Service Team Leader
🏢 Bank of Queensland
📍 Brisbane