Overview
Manager, Mortgages – National Bank
Posted on September 29, 2025 by Employer details National Bank
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Job details
As a Customer service manager, you’ll lead and support transaction service employees to make a positive impact in clients’ lives while enabling your team to grow professionally. You’ll work with the Branch Manager to ensure the branch functions smoothly and you’ll coach your employees day-to-day.
Your role
- Guide and coach the team of representatives in identifying clients’ financial needs
- Ensure the team promotes the Bank’s products and services and refers clients to the right resource
- Support your team in achieving objectives; provide guidance on methods and service/business development techniques after setting and following up on performance objectives and referrals
- Ensure the branch’s operational activities are carried out efficiently
- Build loyalty by maintaining close relationships with clients and delivering quality service
More specifically, you will:
- Manage complaints concerning transaction and retail banking services by handling and documenting complaints to improve client satisfaction
- Develop an action plan with the Branch Manager, ensure its implementation, and circulate results of Client Experience Metrics surveys
- Explain rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch procedures; ensure they are followed
- Collaborate with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
Your Team
With us, you’ll benefit from the stability of a large company, a broad area with strong potential, and flexible working conditions. Training programs focus on learning in action to help you master your role. Personalized training content supports continuous learning. You’ll have access to colleagues with diverse expertise and backgrounds to enrich your development.
Basic requirements
- College diploma with four to six years of experience, depending on position level OR Bachelor’s degree in a related field with one to six years of experience, depending on position level
- Experience in personnel management and coaching
- Experience in business development and customer service
- Knowledge of financial products and services
Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible perks to promote your wellbeing and that of your family, including:
- Health and wellness program with multiple options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to participate in community initiatives
- Telemedicine service and virtual sleep clinic
Our dynamic work environments and collaboration tools foster a positive employee experience. We value input from employees through surveys and ongoing communication.
Location and details
- Location: Bathurst, NB
- Work location: On site
- Salary: Not available
- Terms of employment: Full time
- Starts: as soon as possible
- Vacancies: 1
- Source: Jobillico
Advertised until
2025-10-28
View the full job posting on Jobillico
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📌 manager, mortgages
🏢 National Bank
📍 Bathurst