Nokia North Sydney, Recent South Wales, Australia
Overview
As a Customer Project Manager at Nokia, you will lead cross-functional projects that drive innovation and connectivity. You will collaborate with sales, engineering, and operations teams to manage workflows from pre-sales to project execution and ongoing support. In a fast-paced and agile environment, you will tackle complex challenges, engage with diverse stakeholders, and ensure projects are delivered on time, within budget, and to quality standards. Your contributions will impact customer satisfaction and business growth within a high-performing team dedicated to advancing communication technologies.
How You Will Contribute And What You Will Learn
- Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
- Manage project / program through all phases, from delivery approach identification to completion, including closure and handover.
- Maintain end-to-end project / program communication, planning, risk, change and opportunity management.
- Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
- Coordinate project planning and change management, updating plans to reflect changes in cost, scope, schedule and quality.
- Conduct risk management, identify and mitigate project risks while seeking opportunities for upselling and cross-selling.
- Ensure alignment with Nokia Mode of Operation (MoO) and adherence to methodology across all project activities.
- Monitor project financials and KPIs, maintain accurate forecasts and drive continuous improvement.
- Lead and inspire project teams, fostering collaboration and accountability.
- Oversee closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.
Key Skills And Experience
- Relevant experience (7-10 years) with a proven record of managing projects/programs for mobile telecommunications in core network, charging, and Cloud as a Service (CaaS) model.
- Proven experience managing complex cross-functional projects and programs.
- Strong understanding of project management methodologies, including
- Excellent communication and stakeholder management skills.
- Bachelor’s degree in Engineering, Business Administration, or a related field.
- Solid understanding of the impacts of changes on scope, cost, schedule, risk/opportunities; ability to create and maintain mitigation plans.
Nice To Have
- Experience delivering projects in a cloud environment.
- Industry-level project management certification (PMP, Agile, SAFe).
- A willingness to travel for onsite project requirements across the APAC region.
- AU work rights / resident / citizen.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and help build capabilities for a more productive, sustainable, and inclusive world. We strive for an inclusive way of working, openness to new ideas, empowerment to take risks, and authentic collaboration.
What We Offer
Nokia offers continuous learning opportunities, well-being programs, opportunities to join employee resource groups, mentoring programs and diverse teams in an inclusive culture where people thrive and are empowered.
Equal Opportunity
Nokia is committed to inclusion and is an equal opportunity employer. Weathering recognitions include: One of the World’s Most Ethical Companies by Ethisphere; Gender-Equality Index by Bloomberg; Workplace Pride Global Benchmark.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon the core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team pushes the limits from impossible to possible.
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📌 Customer Project Manager
🏢 NOKIA
📍 North Sydney Council