About the Company
Join this incredible Melbourne founded company within the Automotive insurance industry with a fantastic and immersive culture
About the Role
Our client is seeking a Part-time Complaints Officer to join their financial services organisation. This admin-focused role involves managing complaint records, handling email correspondence, and supporting the internal complaints process. Ideal for someone with strong attention to detail and communication skills. 3 days per week, temporary to permanent opportunity with an immediate start
Duties
You will be responsible for:
- Managing and updating complaint records accurately
- Monitoring and responding to emails in the complaint's inbox
- Sending acknowledgement and follow-up emails using templates
- Gathering and collating information from internal teams and external parties
- Supporting the resolution of complaints by preparing documents and responses
- Attending complaint meetings and tracking action items
- Assisting with regulatory complaint cases (for example, through AFCA)
- Maintaining confidentiality and handling sensitive information with care
- Ensuring compliance with internal policies and procedures
- Providing general administrative support to the complaints team
Skills & Experience
- 2+ years' experience in a customer service / administration role
- Confidence in handling complaints with professionalism and care
- Experience working in a process-driven environment
- Strong emotional intelligence and ability to navigate sensitive situations
- Comfortable working with systems, workflows, and structured processes
- Ability to think critically and problem-solve
- High level of empathy and professionalism when dealing with complaints
- Excellent written communication skills
- Strong attention to detail and accuracy
- Ability to manage competing priorities and work independently
- Familiarity with insurance/financial services or regulatory environments (a plus)
Culture & Benefits
- Supportive, close-knit team environment
- Culture of focus, diligence, and mutual respect
- Ongoing training and support provided
- Regular team lunches and cross-team collaboration
- Temporary to permanent opportunity
- Immediate start available
- Part-time role - 3 days per week (flexible working hours, with option to spread hours over 5 days)
- Great role for someone seeking work-life balance in a professional setting
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013250413BS
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