As NEC continues to grow its footprint in Western Australia, we are seeking an experienced Field Unified Communications & VoIP Systems Engineer to join our Field Services team based in Perth.
This is a site-based, hands-on role supporting critical Cisco UC infrastructure at a key government client location. You’ll be the go-to technical expert for resolving issues, conducting preventative maintenance, and keeping communication systems operating reliably.
Key Responsibilities:
* Provide on-site support for incidents, service requests, and ongoing maintenance of UC endpoints and infrastructure within agreed SLAs.
* Use diagnostic tools including Wireshark, Cisco RTMT, and other Cisco utilities for real-time fault identification and resolution.
* Maintain a spare parts inventory and deliver efficient break-fix support.
* Follow NEC’s change management processes, ensuring accurate documentation and clear stakeholder communication.
* Manage escalations and liaise with internal teams and external vendors to drive resolution.
* Travel between client sites, representing NEC in a professional and proactive manner.
* Availability for after-hours and on-call support as required.
* Contribute to additional support or project-based duties as required.
Key Skills & Experience:
* Require 3–5 years’ hands- on experience in similar role and managing and troubleshooting UC & VoIP Systems in large and corporate and government environments.
* Strong preference for CCNP Collaboration/Voice aligns with industry standards.
* Proven experience with UC platforms, including:
* 3–5 years’ hands-on experience in a similar role, supporting and troubleshooting UC and VoIP systems in large corporate or government environments.
* Strong preference for candidates with CCNP Collaboration/Voice, in line with industry expectations.
* Demonstrated expertise with:
* Cisco Unified Communications Manager (CUCM)
* Cisco Unity Connection (CUC)
* Cisco Instant Messaging & Presence (IM&P)
* Cisco Unified Contact Centre Express (UCCX)
* Voice gateways (ISR/CSR) – highly desirable
* Wireshark and Cisco RTMT for diagnostics and fault resolution
* Solid understanding of SIP, VoIP, QoS, and enterprise UC network integration.
* Strong communication and client-facing skills.
Qualifications:
* Degree or certification in IT, Telecommunications, or a related field
* Cisco Professional-Level Certification (CCNP Collaboration) – strongly preferred
* Cisco Associate-Level Certification (CCNA) - desirable
* TIL Foundation Certificate – desirable
* Construction Induction (White Card) – preferred
Additional Requirements:
* National Police Clearance (NPC)
* Must hold or be eligible for a working with Children Check
* Ability to work in Australia without restriction
* Australian Citizenship - Desirable
Join Us and Make and Impact!
At NEC, we’re committed to building an inclusive, diverse, and supportive workplace where our people thrive.
As a member of the NEC team, you’ll enjoy:
* Flexible work options to suit your lifestyle.
* Health and Wellbeing programs to support your physical and mental health.
* Ongoing learning and developing to grow your skills and career.
About NEC Australia
NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.
We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We’re also driving innovation in AI, biometrics, and quantum technology.