Are you a highly experienced Network Engineer ready to play a pivotal role in transforming a complex enterprise environment? We're seeking a skilled professional to join a leading organisation's Technology Network Services team.
This is a fantastic opportunity to leverage your expertise in network operations, contribute to significant network transformation projects, and provide critical support in a complex enterprise environment. If you're passionate about optimising network performance, enhancing security, and mentoring others, this role is for you!
Purpose of the Role:
The Network Engineer is responsible for the support and ongoing maintenance of our client's network. You will be instrumental in the upkeep of network systems, playing a key role in network transformation projects, and supporting other team members within a complex enterprise environment.
Position Accountabilities:
* Provide Level 2/3 technical support, troubleshooting, and fault rectification for technical issues related to the network infrastructure.
* Manage the configuration and operation of various network hardware including switches, routers, firewalls, load balancers, and SD-WAN.
* Monitor, tune, and perform trend analysis of responsible systems to ensure optimal performance.
* Provide high-quality knowledge sharing within the Technical Infrastructure department, including documentation, training, and mentoring.
* Participate in the Network Services on-call roster.
* Follow agreed procedures for Infrastructure Change Management, Escalation, Incident, and Problem Management.
* Maintain regular and accurate log entries of fault, investigation, and resolution detail.
* Manage various stakeholder requirements throughout the business to ensure changes and risks are appropriately mitigated and communicated.
* Ensure incidents are escalated to the appropriate Teams, Management, and/or service providers according to established procedures.
* Take a proactive approach to solve recurring problems at the source and not rely on temporary fixes.
* Act on System security events and violations.
* Contribute to Disaster Recovery testing & documentation, and participate in Business Continuity Plan testing as required.
* Act as a network technical lead in the delivery of various projects.
* Engage in vendor management, including reviewing next-generation products.
Decision-Making Authority:
* Direct Approval: Management of assigned tickets, standard system configurations, maintenance, fixes, and/or changes, and resolution of low to moderate complex and/or low to moderate risk customer and employee issues specifically relating to Network Services.
* Recommendation to Leader for Approval: All non-standard system configurations, maintenance, fixes, and/or changes; team operating policies and processes; escalation of security, project, or operational risks; resolution of highly complex and/or sensitive customer, supplier, and employee complaints and issues; escalation of customer complaints, conflict, high severity, and time-sensitive operational risks.
Qualifications & Experience:
Essential:
* 5+ years of relevant network operations & support in a large, complex corporate environment.
* Strong hands-on problem-solving skills and knowledge with hardware and software across the following product and technologies:
o Cisco Nexus & ACI (OSPF, BGP, MPLS, VRF, VLAN, QoS)
o Palo Alto Firewalls
o Palo IONs
o Meraki SD-WAN, Wireless, Switching
o Cloud Networking (AWS Direct Connect, Megaport)
o Load Balancers & Delivery Controllers (F5 BIG-IP, Citrix NetScaler)
* Experience monitoring network infrastructure using enterprise tools (e.g., Solarwinds, Netflow, cloud-based performance tools).
* Experience in network security standards, best practices, and administration.
* Excellent time management, stakeholder management, and communication skills.
* Strong delivery outcomes and customer service focus.
* Exceptional Vendor & Stakeholder management.
* Industry Certifications – CCNP/CCIE, Meraki Solutions Specialist are essential.
Preferred:
* Industry recognised technical certifications (e.g., PCNSA/PCNSE, additional CCNP specializations).
* Knowledge of related technologies such as VMware networking, Windows DNS/DHCP.
* Experience using agile project management methodologies.
* Understanding of Infrastructure Architecture principles, practices, and application thereof.
Ready to make a significant impact? Apply now or email Clayton Bradfield - clayton.bradfield@randstaddigital.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.