Our global Airline connects people to new places, experiences and cultures, providing an experience that is never ordinary. You could be part of our journey as the Supervisor Airport Services – Adelaide.
Job Outline
Working as part of the Emirates airport supervisory team, this position will see you focused on:
* Deploying available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period
* Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro‑active action to mitigate disruption to customers
* Ensure that all pre and post flight activity is completed correctly
* Ensure that service suppliers are fully briefed regarding Emirates requirements and that they deliver them in a timely and efficient manner
* Investigate and respond to queries and complaints in an efficient and timely manner in order to restore customer confidence
* Ensure all agents working for, or on behalf of Emirates perform their tasks in an efficient and professional manner to ensure a high level of customer service
* Supervisor will be responsible for projects and championing areas of the operation e.g. check‑in, boarding, ramp, arrivals, CDS etc. and will work with all stakeholders and service partners to ensure service delivery to Emirates standards
* Conduct regular audits to ensure Emirates specified standards on products, services, policies and procedures are followed consistently and ensure timely reporting and corrective actions
* Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident
Essential Experience / Qualifications
To be considered for this opportunity, the key requirements are:
* Significant Airline Industry or Airport Ground Handling experience is required, with part of this experience in a senior position and with proven ability to lead a team
* A working knowledge of airline reservations/fares and ticketing and Departure Control System (DCS) as well as Baggage Tracing and Claims Handling
* Ramp handling and aircraft servicing knowledge is advantageous
* Must have advanced skills in customer service delivery, good interpersonal and effective cross‑cultural communication skills
* High school level of education or equivalent
Additional Requirements
* The roster is driven by operational requirements. With the current flight schedule requiring all shifts be performed between the range of 13:30 – 23:45 as well as requiring weekend work and public holidays.
* Only applicants with the legal right to work and live in Australia unrestricted will be considered.
To learn more and to apply, please review the complete position outline on our website
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