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About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms.
As a purpose-driven company, we connect thousands of people with disability and older Australians to independent support workers of their choosing, on terms that suit them.
With more than 25 million hours of support facilitated since ****, we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, and previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high-productivity, dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit mable.com.au.
About The Role
Be part of our Client Accounts Admin Team and help make every payment process seamless.
Working within our Contact Centre, you'll support clients, providers, and funding organisations to quickly resolve payment challenges and keep services running smoothly.
Key Responsibilities
Resolve issues related to claiming payments through NDIS and HCP funding.
Manage and process incoming communications related to invoicing and payments.
Build and maintain strong relationships with stakeholders across the Disability and Aged Care sectors.
Accurately maintain records and update client information in Salesforce.
Provide cross-functional support to other areas of the Finance team as needed.
Allocate and reconcile payments, ensuring receipts are correctly matched to customer invoices across multiple payment methods.
Reconcile bank accounts daily, investigating and resolving any unreconciled amounts promptly.
Process direct debits, credit card payments, and other banking transactions efficiently and accurately.
Support customers with complex or escalated payment issues, delivering clear and empathetic assistance via email and phone.
Skills, Knowledge, And Experience
2+ years experience in either Accounts Receivable, NDIS Plan Management or Support Coordination in the Disability sector (with exposure to payments).
Knowledge of NDIS funding (desirable).
Intermediate Excel skills would be advantageous.
Exceptional problem-solving skills.
Ability to handle escalations efficiently and empathically.
Excellent customer service and communication skills.
Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care providers.
We're powered by purpose
We're switched on, bold, one and impactful – we listen to our customers, engage in the community, embrace creativity, celebrate diversity and deliver fast, meaningful change.
Our Benefits
Learn from industry experts, experienced leaders and on-the-job opportunities.
Access parental leave – 14 weeks of paid leave for primary carers and 6 weeks for secondary carers plus superannuation.
Work with flexibility – a hybrid workplace balancing time in the office with remote work.
Flexi Leave Days – one extra paid leave day per quarter.
Take a floating public holiday.
Be rewarded – recognise great performance with an accessible Reward and Recognition programme.
Diversity & Equality
As an organisation, we celebrate our diversity and welcome all people, regardless of family responsibilities, ethnicity, faith, sexual orientation or gender identity.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process (reviewing applications, analysing resumes or assessing responses).
These tools assist our recruitment team but do not replace human judgement.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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