Location: Sydney
Work Arrangement: Sydney Remote, with client site visits when needed.
What will you be doing?
* Level 2 escalation support role within a leading MSP.
* Client site support, BAU tasks, networking issues, infrastructure troubleshooting.
* Strong exposure to Microsoft 365, Azure, networking, and end‐user environments.
As a Level 2 IT Support Engineer, you will resolve escalated technical issues across a broad range of client environments. You will provide remote and onsite support, troubleshoot network outages, router and switch issues, server faults, and end‐user device problems.
Regularly attend client sites to diagnose and resolve technical issues, build strong customer relationships, and ensure systems operate effectively. Support Microsoft 365 environments, Azure services, Windows Server infrastructure, and networking hardware.
Work closely with Level 1 engineers, offering guidance, escalation support, and contributing to knowledge sharing. Documentation, ticket management, and clear communication with clients are essential.
Qualifications
* Experience in a Level 2 IT Support or MSP environment.
* Strong knowledge of Microsoft 365, Windows 10/11, and basic Azure support.
* Hands‐on experience troubleshooting networking issues (routers, switches, Wi‐Fi, connectivity).
* Comfortable working onsite with clients and providing face‐to‐face support.
* Strong communication, problem‐solving, and customer‐service skills.
Who are we?
We are a growing MSP focused on delivering reliable, practical, and customer‐first IT support services. Our team supports a wide range of technologies including Microsoft 365, Azure, networking infrastructure, and end‐user computing environments.
We work closely with clients to resolve issues quickly, optimise systems, and minimise downtime. Our focus is on communication, accountability, and a consistent support experience.
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