The LDK Seniors' Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise – our guarantee that once our residents call LDK home, they will never have to move again.
About The Landings
LDK Seniors' Living's luxury village, The Landings, is sprawled over 11.87 hectares in North Turramurra, on Sydney's upper north shore. The village neighbours the Ku-ring-gai Chase National Park, is near Lady Davidson Private Hospital, and is a short drive to the North Turramurra golf course, bowling club, cafes and shops. The Landings comprises 220 architecturally designed one, two and three-bedroom villas and apartments. LDK creates a true sense of belonging, community, and vibrancy for residents through a variety of group activities and hospitality events. On-site facilities include an arts and craft room, gymnasium and heated indoor pool. The clubhouse amenities include The Hangar Cafe & Bar, a fireplace lounge area, a pool room, a dedicated theatre space, and a 200-seat function space.
About the Role
We\'re looking for a motivated, customer-focused and innovative IT technician. The IT Tech Bar Support Consultant will provide technical and customer service support to our residential customers and village management team. You will be working in a Permanent, Full Time capacity, aiming to support a range of technical queries in a hands-on capacity. You\'ll have excellent interpersonal skills, patience, and the ability to openly communicate, train, educate and support elderly customers. The role is responsible for troubleshooting technical issues and escalating to level 2/3 when required along with creating awareness and actively promoting resident usage of LDK's technological services.
* scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
* identifying variations and potential high risk areas in securing adherence to standards and procedures
* recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
* communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
* assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
* developing, conducting and providing technical guidance and training in application software and operational procedures
* analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
* testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
* performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
* creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Our Employee Value Proposition
LDK villages have established a reputation of being 'truly happy places' for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
* Competitive salary package
* Salary packaging with novated leasing options
* Employee referral bonus and retention bonus
* Rewards and retail discounts program
* Free on-site parking
* Excellent company culture underpinned by Love, Decency and Kindness (LDK)
* Continuous professional development and promotion opportunities
* Beautiful workplace environment at all our villages
* On-site cafes and restaurants available to staff
* Free daily coffee/tea/standard beverage for all staff
* Celebration of cultural events amongst staff and residents
About You
* 1-2 years proven experience in a customer service environment
* Successful experience in training, process and support functions
* Excellent customer service and communication skills
* Strong troubleshooting skills
* Technical aptitude (computer literate, able to quickly learn new applications)
* Fluent in both written and verbal English
* Solid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologies
* Experience with Microsoft 365 Administration, including user account and permission management
* Familiarity with Apple, Samsung, and Windows software and hardware
Your salary will be $76,515 per annum plus superannuation
How to apply
If this sounds like you, then we want to hear from you. Simply click on the "apply" button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
Before applying please check the distance and transport options between our village and your location. We are located in North Turramurra in the Northern Suburbs of Sydney.
We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds.
Please note successful applicants will be required to undergo a Police Clearance.
LDK has a mandatory vaccination policy for influenza.
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