System Administrator - Contract - Brisbane
Brisbane, Australia | Posted on 02/13/2026
Urgent requirement of System Administrator - Contract - Brisbane
Requirements
Role Description:
* Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) servicesCo-ordination with vendor, Co-ordinate with offshore and onsite tech support team.
* Site Inventory management and maintenance
* Assist Stock Room management activities (Allocations, Disposals, leavers, Ticket Mgmt. etc.)
* Enterprise Mobility (Asset Mgmt., compliance activities, Ticket Mgmt. etc)Mailbox Management.
* Attend weekly Monthly review meetings with onsite and offshore team and Generate and provide weekly monthly activity reports.
* Coordination with Vendor related stakeholders.
* Attend regular trainings and learn new technologies as required and conducted by the employer.
* Adhere to policies of the Employer. ( Ex. Timesheet Mandatory trainings etc.)
* Escalate the issues to management or next level as needed, Provide support for asset disposal servicesGenerate and provide weekly, monthly activity and other reports
* Escalate and Coordinate with remote support team at offshore to get the user issues resolved
* Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
* Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.
* Flexible to be cross skilled for different roles in OSS.Extended support off Business hours if applicable.
* Implement the corrective preventive action identified.
* Co-ordination with the other support groups and Domains.
* Discuss management of risks in advance with the Domain Leads
* Ensure that the policies and procedures set are adhered to Escalating to higher management whenever required
* Report the status to the higher management.
* Documentation on knowledge articles.
* Other duties may be assigned to meet business needs.
* Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)
* Excellent experience in installation and troubleshooting MS Office, Adobe Acrobat, MS Internet Explorer and other standard desktop applications
* Very good hands-on experience with service management tools.
* Good knowledge and implementation skills on Enterprise desktop security endpoint protection and management
* Exposure to mobility support.
* Excellent hands-on experience in installation and troubleshooting desktop, smart card Installations, handling user account issues, responsible for providing Remote Access Setup support, responsible for JML setup and process knowledge.
* SNOW requests advice for pcaccessories to Users.
* Creation, administration and resolution of SNOW callincident tickets.
* New Corporate mobile initial setup, Other mobile issues (Supported by Shell).
* Excellent communication, data management and documentation skills are mandatory
* Ability to physically move PCs on the floor and to the desks
* Ability to communicate with the end users and executives (If needed)
* Ability to work as a team member with good team spirit.
* Good understanding of tiered infrastructure
* Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services
* Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team, Site Inventory management and maintenance
* Assist Stock Room management activities (Allocations, Disposals, leavers, Ticket Mgmt., etc.)Enterprise Mobility (Asset Mgmt., compliance activities, Ticket Mgmt. etc)Mailbox Management.
* Attend weekly and monthly review meetings with the onsite and offshore team, and generate and provide weekly and monthly activity reports.
* Coordination with Vendor-related stakeholders.
* Attend regular training sessions and learn new technologies as required and conducted by the employer.
Duration: 06 months and possible extension
Eligibility: Australian/NZ Citizens/PR Holders only
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