IP.Glass is a world‑class provider of enterprise networking, network security, and cyber security services. We deliver secure‑by‑design, SLA‑backed, rapid‑deployment solutions for medium to large organisations. MAIN DUTIES/RESPONSIBILITIES: • Act as a senior technical contact for customers across network and network security environments. • Provide advanced support and hands-on delivery for Fortinet Security Fabric components, including FortiGate, FortiManager, FortiAnalyzer, FortiSwitch, FortiAP, FortiClient EMS, FortiSASE, and FortiWeb. • Implement, configure, and troubleshoot FortiGate NGFW features including routing, VPN (IPsec/SSL), SD-WAN, segmentation, HA, VDOMs, and security profiles. • Assist in deployment and management of SD-WAN environments using Fortinet best practices, including SLA definitions, application steering, and underlay/overlay integration. • Support integration and policy management through FortiManager, including ADOM operations, policy packages, device onboarding, and configuration lifecycle. • Use FortiAnalyzer for log analysis, event correlation, reporting, and troubleshooting to assist ongoing operations and incident resolution. • Support Fortinet wireless and switching deployments, including FortiLink, managed FortiSwitch networks, and FortiAP optimisation. • Deploy and support FortiGate-VM solutions in AWS/Azure, including routing integration, Transit VPC/VNet patterns, and load-balancer/ELB sandwich designs. • Support customer environments built on the Cisco enterprise suite, including ISE, WLC, WSA, ASA, Routers, IOS and NX-OS Switches. • Deliver design, implementation, and BAU support of enterprise technologies in line with customer requirements and Ip.Glass standards. • Participate in project delivery across network and security transformation initiatives. • Perform advanced troubleshooting and assist with complex operational issues. • Develop and maintain working relationships with clients in both project and BAU contexts. • Prepare technical documentation, change plans, proposals, and as-built guides where required. • Provide operational support, including assignment, ownership, and resolution of support requests. • Contribute to improvements in customer network and security posture through best practice recommendations and configuration tuning. • Research, evaluate, and recommend new technologies aligned with operational and customer needs. • Perform penetration and security testing tasks and liaise with vendors for escalations related to information security. SKILLS & EXPERIENCE Qualifications: • Diploma or Certificate IV in Information Technology, or equivalent industry experience. • Relevant vendor certifications (e.g., Fortinet NSE7, Cisco CCNP). Experience: Minimum 5 years’ experience in a similar role within networking and/or network security. Skills: • Strong knowledge of advanced networking concepts, protocols, firewalls, and security technologies. • Experience with network infrastructure including routers, switches, servers, VPNs, and wireless systems. • Proficiency in monitoring, diagnosing, and resolving complex network and security issues. • Strong analytical, documentation, and problem-solving abilities. • Effective time management skills across both project and operational workloads. PERFORMANCE GOALS: • Deliver assigned tasks on schedule. • Comply with corporate Information Security policies. • Represent Ip.Glass professionally when interacting with clients, suppliers, and staff.