Location Northampton
Location Northampton Salary £27,000 - £30,000 plus £200 monthly bonus (gross)based on team targets Sector Insurance/Construction
Degree Discipline & Classification Construction Management/Civil Engineering Degree
Degree Discipline & Classification Construction Management/Civil Engineering Degree UCAS Points N/A Job Ref TGR3151
About Our Client
Culture – Everyone Matters.
Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos.
NATURE OF BUSINESS:
Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third‐party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.
With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.
They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.
Working for this dynamic firm in a team environment you will be the central point for managing multiple repair projects that relate to insurance claim projects. Your focus will be on planning, organising, and coordinating all moving parts from operatives and contractors to materials and safety documentation. Ensuring each job is completed smoothly and successfully whilst keeping the customer updated on all aspects.
Key Responsibilities:
* Liaise with direct trades/contractors to book works, arrange materials, and answer job queries. Escalating queries and issues to appropriate management as required.
* Purchase materials and hire plant for approved works, conducting a price comparison appropriate to the value of the item(s) being purchased.
* Manage the hiring and off hiring of all plant, including management of the communication between the hire firm and site, and ensuring equipment is received and returned as planned.
* Reconcile actual costs against estimated costs.
* Ensure the customer is updated every 5 days throughout the process.
* Provide a cost saving approach when ordering materials, authorising contractors and allocating work throughout the process.
* Communicate clearly and effectively with Network Contractors ensuring all jobs on the Network are managed correctly. Whilst maintaining, developing and creating sustained relationships with Network Contractors.
* Provide a detailed and accurate validation on every job.
* Ensure excellence in file handling including notes with every telephone and email communication to ensure files can be easily reviewed and understood, ensuring workflows and reminders are updated. Moreover, all documents are labelled accurately.
* Manage the customer, client and claimant's experience throughout the repair process.
* Review and create Risk Assessments, collate all required repair documentation (e.g. Site Packs), and ensure legal compliance and welfare planning for operatives prior to site attendance.
* Conduct end of day checks with trades and where necessary, communicate/escalate issues to the appropriate site manager or member of management.
* Raise and issue purchase orders to suppliers and contractors, orders over £1000 require approval from your line manager/lead.
* Manage your inbox ensuring the content is actioned appropriately.
* Identify and refer variation order and refer any additional costs to line manager.
* Arrange Emergency Call Out's where required.
* Aid and provide administration coverage for other areas of the business as required.
* Responsibility to invoice repair jobs and send to clients with correct documentation.
Skills Required
* Degree – construction management/civil engineering
* Experience within an office environment dealing with people on the phone
* Proven relevant experience in a construction environment
* Project coordination experience at university or in the work place
* Strong organisational skills and ability to juggle multiple priorities
* Excellent communication and interpersonal abilities
* Sound knowledge of health and safety regulations and documentation
* A proactive, problem‐solving mindset with attention to detail
Placement year within the construction or repairs industry
BENEFITS:
* Excellent progression.
* Company pension which increases with time served
* An industry leading maternity policy
* £500 wellbeing payment at annual review
* Loyalty bonus at milestone years
* Support to continue training and paid for professional qualifications
* Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch
HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two‐hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
HEALTH & SAFETY: No current issues to report on site
Please complete the below web submission form and a consultant will be in touch soon.
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