Permanent Full Time position
Location: Morwell, Victoria with Flexible Working Options
Band 6 Salary Range: $97,245.14- $105,466.60 per annum plus 12% Superannuation
Department: Marketing & Engagement
Are you a supportive leader with a dedication to exceptional Customer Service?
The Role
Latrobe City Council is seeking an energetic, flexible and proactive individual to join us as Team Leader Customer Focus. In this role you will coordinate and continuously improve the daily operations of Council’s Contact Centre & Headquarters Reception to ensure the delivery of consistently high-level customer service to the Latrobe City Community.
Reporting to the Coordinator Customer Focus, you will lead our Customer Focus Agents to ensure Key Performance Indicators, targets and objectives are consistently achieved. You will also work to improve, promote and implement agreed service standards by influencing and working in collaboration with teams throughout Council.
To be successful in this position you will need:
Experience in managing a dynamic customer service or contact centre environment.Excellent interpersonal and conflict resolution skills to gain co-operation from a diverse range of stakeholders.Excellent organisational and time management skills with the ability to efficiently achieve objectives despite conflicting pressures.Leadership skills to support, motivate and coach a skilled Customer Focus team.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children Check.
Go Further at Latrobe City Council
A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.
Why work for us?
At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.
We offer a range of training and Personal Development opportunities including a Structured Leadership Development Program and study assistance.
We offer benefits such as salary packaging and access to our health and wellbeing programs.
We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.
To apply
Please apply via the Latrobe City Council website /careers
Applications will PM on Monday 16 March 2026.
For more information contact Rebecca Thomson, Coordinator Customer Focus on 0438 927 122 for a confidential discussion.
Child Safe Organisation
Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.
Diversity and Inclusion
At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted or by calling 1300 367 700.
We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.
Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.