Description
You will make an impact in the following ways:
* Act as the first contact for customers, addressing their needs and issues promptly
* Parts interpretation and the provision of required parts
* Processing and receiving orders and quotes in a timely manner
* Advise on part suitability and talk customers through the best solution for the job
* Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
* Organise and manage daily freight delivery
* Work closely with office and service departments
* Accountability of all parts correctly counted in and out of the Lae branch
* Carry out quarterly & annual parts count
Responsibilities
Additional Information
* Full Time Contract till September 2026
* Mon-Fri (09:00 – 17:00)
* Competitive Hourly Rate
* Overtime as required – Penalty rates paid for all work above 38 hours
* All your Safety equipment / PPE are provided
To be successful in this role you will need the following:
* Parts interpreter experience in an Automotive or similar industry
* Customer service and effective communication
* Engine knowledge is an advantage
* Ability to learn new software and processes
* High attention to detail with the ability to prioritise and troubleshot complex tasks
* Forklift ticket would be highly desirable
* Valid car drivers license is required
Qualifications
Critical Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements