Store Leadership Opportunity
At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
Join our team as a Store Manager on a full-time basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.
Some of our well-liked benefits include:
* Gifted products throughout the year along with store discounts
* Paid parental leave, birthday leave & personal leave
* Health and wellbeing initiatives including mental health wellbeing programs & life insurance
* Discounted gym memberships incl. Virgin Active & Fitness First + more
* Opportunities for personal development in ANZ through succession
* Opportunities across our global group of high-end luxury brands within LVMH
* Annual conference & travel prize for store of the year
Role Overview
As a Store Manager, you will play a pivotal role in leading a passionate team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values to empower our clients.
You'll also play a key role in:
* Driving a selling culture within your team to meet KPIs and promote Sephora's values
* Consistently raising performance and capability of the team to support developing internal talent
* Utilizing and exploiting data to support with operational decisions by working closely with the district manager and director of stores
* Implementing a continuous improvement mentality within the team and work in partnership with the wider team
* To always energise your team to deliver first class customer service within a fast-paced environment
Key Responsibilities
Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your store to success.
Some of the responsibilities of this role include:
* Creating Amazing Customer Experience: Leading your team to provide clients with meaningful in-store experiences that build brand loyalty through promoting positive behaviors to elevate client experience
* Managing Day-to-day Store Operations: Driving operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture
* Developing Sales and Budget Strategies: Managing the profit and loss for your store including monitoring stock levels to maximise sales and profitability and identify, analyse, and forecast sales or issues
* Enhancing Our Culture: Maintaining a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition
* Maintaing Results: We love to keep an eye on the KPIs that drive our business. Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community
We would love to hear from you if:
* You have previous retail management experience at a big box retailer or multi-site experience
* You're passionate about excellent client service and experiential retail
* You have excellent organisational, analytical, and business management skills
* You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
* You have a knack for attracting, identifying, and inspiring talented employees
* You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
* You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings
Only Australian citizens or permanent residents will be considered for this opportunity.