Hybrid role, Gold Coast based, Full Time, IT Jobs Please Quote Reference Number 11425 Hybrid Flexibility - Supporting your work-life balanceCareer Growth - Ongoing training, certification support, and career progressionTeam Culture - A supportive, close-knit team that values collaboration & growth
Soma Technology Group is a well-established Managed Service Provider working across a broad range of industries.
We deliver high-quality, tailored IT solutions across Australia and pride ourselves on the strong relationships we build with our clients.
We believe in empowering our team, encouraging autonomy, and fostering continuous development.
Ready to step up and take ownership of IT solutions that make a real difference to businesses?
At Soma Technology Group, we're a dynamic MSP that values technical excellence, personal growth, and strong client relationships.
We're looking for a passionate and experienced Level 2 Technician to join our team in South East Queensland.
This is a hybrid role for someone who thrives both working remotely and being out in the field, directly supporting our diverse client base.
THE ROLE
As a Level 2 Technician, you'll play a key part in the ongoing management, troubleshooting, and improvement of client IT environments.
This is not just a helpdesk role - you'll be hands-on with client infrastructure, networks, and systems, providing onsite and remote support across the region.
Key Responsibilities:Manage and support client network infrastructure and system topologiesProvide Level 2 technical support (remote and onsite)Deploy, configure, and maintain hardware, software, and cloud servicesMonitor system performance and proactively resolve issuesLiaise with clients to ensure high-quality service and clear communicationDocument solutions and update technical documentation regularlyWhat We're Looking For
The key qualities of the perfect candidate include:Minimum 4 years proven experience in a similar Level 2 support roleStrong knowledge of Windows Server, Microsoft 365, and networking fundamentalsExperience supporting switches, firewalls, VPNs, and other core infrastructureSolid troubleshooting skills and ability to think independentlyExcellent communication and client service skillsValid driver's license and own reliable transport (for onsite visits)Based in South East Queensland and able to travel locally as requiredA desire to help people and make their request for support an enjoyable oneAttention to detail and pride in your workCan think on your feet and learn new technologies quicklyWell organised with great time management skillsPatience with dealing with novice usersExperience in a Managed Service environment is highly valuedProven academic ability in the IT industry is desirableA good sense of humour!THE SOMA CULTURE
Our culture is extremely important to us!
Anyone joining our team needs to understand our values and fit the mould.
Our company values are:Commitment to Communication ExcellenceCommitment to Improvement ExcellenceProfessional, Positive and Passionate PeopleFun, Trustworthy and HonestWe are One TeamIf you value the same things you will fit right in!
IS THIS THE JOB YOU HAVE BEEN LOOKING FOR?
As part of the soma family you will be offered an attractive remuneration package, a training program, free parking and travel, and the chance to work with an awesome team in a flexible and friendly work environment.
If you have the knowledge and drive required to excel in this role, APPLY NOW through our online application form and join the SOMA team today.
Please Quote Reference Number 11425 Please Complete the Details in our Form Below * First Name
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Complete this Additional Questionnaire:
(Q1) Which of the following statements best describes your right to work in Australia?
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(Q2) How many years experience do you have in a similar role providing Level 2 support?
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(Q3) Do you have experience in a Managed Service environment?
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(Q4) What is your expected annual salary?
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(Q5) What drivers licence do you currently hold?
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(Q6) With reference to your relevant experience, what makes you the ideal candidate for this role?
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