We are seeking a motivated and reliable Customer Support Officer to join our team as soon as possible. If you're enthusiastic, a team player, and ready to jump in, we'd love to hear from you.
Steamatic is a unique business delivering a wide variety of professional services. Our mission is simple: to bring properties back to their former glory with care, compassion, and expertise.
About the Role
The Customer Support Officer will be responsible for workload management of insurance home and contents claims, liaising with Operations teams to ensure Assessment Reports are accurate, and writing reports on works performed and lodging with Clients and Insurers in the appropriate portals.
Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed, ensuring KPI's are achieved, and entering data and updating claims via insurance companies online portals.
What We're Looking For
Experience in the insurance industry is ideal but not essential - a good attitude goes a long way. The successful candidate will possess exceptional customer service skills, intermediate computer proficiency, and familiarity with databases or portals.
* Competence with MS Office,
* Friendly and professional phone manner,
* Efficient multitasking and accurate data entry skills,
* Empathy and attention to detail.
What's On Offer:
* Full training is provided,
* Be part of a friendly hard-working team,
* Annual salary negotiated in accordance with candidate's experience,
* Superannuation as per legal requirements,
* Holiday and sick pay in accordance with Modern Award,
* Hours: Full-time 38 hrs. (Mon- Fri between 8am and 5.15pm),
* Permanent position with paid overtime,
* Social functions and weekly team lunches,
* Respected organisation with stability & security,
* Support & guidance from experienced managers,
* Positive, challenging & rewarding environment,
* Future career progression where great work is recognised & rewarded,
* Advancing in technology in a forward-thinking company, embracing initiative and innovation.
We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you, then you may be the new HERO we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.
Applicants must provide a full National Police Clearance check.
Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.