Client advisors

About us:

Scanlan Theodore is a heritage Australian House – an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftsmanship.

Founded in 1987 by Gary Theodore, the House's long‐standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves – crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

We are seeking elevated full‐time Client Advisors to join our incredible new Scanlan Theodore Canberra Boutique. Our Client Advisors will work closely with Management and the Boutique team, building rapport with our clients and ensuring they receive an exceptional client experience.

This role will:

• Maintain a high level of client service and experience
• Welcome and engage with clients, establishing connections to generate brand loyalty
• Support the Boutique management team to increase productivity rates and achieve seasonal budgets
• With support from the Boutique management team, develop product knowledge to support with client interactions
• Support the Boutique team to efficiently pack online (Ship from Store) orders
• Support the execution of Visual Merchandising standards according to Scanlan Theodore guidelines

Who you are:

• Previous client facing or customer service experience in a relevant industry, previous retail experience is advantageous
• Flexibility of work including weekends, evenings and public holidays as required
• Minimum availability of three days per week across Monday to Sunday, inclusive of one weekend day
• Proactive and self‐motivated, with the ability to exercise initiative
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.