As a key member of our team, the Service Delivery Manager plays a pivotal role in overseeing commercial and contractual aspects of client engagements. This involves ensuring alignment with financial goals, risk management, and delivery governance.
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Key Responsibilities :
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Ensure all contractual obligations are met and contracts comply with legal and regulatory requirements. Provide transparency and availability of contract-related documents for delivery teams.
Monitor and analyze the financial performance of projects and operations, including financial forecasting, updating & managing eMon, reviewing and approving billing, service credits, and cost variations as required. Support invoicing and cash flow generation through milestone tracking and obligation management.
Identify and assess commercial risks and develop mitigation strategies. Optimize profitability and reduce costs.
Build and maintain strong relationships with clients' procurement, finance, and legal teams. Act as the primary point of contact for commercial matters. Lead commercial meetings with clients and internal stakeholders.
Prepare and present regular reports on commercial performance, including financial metrics, risk assessments, and contract status. Provide insights and recommendations to senior management.
Manage disputes, including evidence collection and resolution strategies. Negotiate change requests and support contract re-negotiations and settlement agreements.
Candidates for this role should have proven experience in commercial and contract management within IT services or consulting. A strong understanding of Agile delivery models and fixed-price contracting is also essential. Additionally, excellent negotiation, communication, and stakeholder management skills are required, along with financial acumen and the ability to interpret complex contractual terms.
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We offer flexible work arrangements to support work-life balance, including remote work and flexible hours. Our career growth programs support professional development, and valuable certifications in the latest technologies such as AWS and Microsoft Azure are available.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impact for enterprises and society.