Have a meaningful impact as a Consultant, Property Recoveries.
Your Role
We currently have multiple 12-month Fixed Term opportunities available to join our Property Recoveries team. As a Consultant, you'll manage pre-litigated recovery claims where a third party is liable for damage to our customers' property. These claims span policies such as Building, Contents, Landlord, SME Business, Residential Strata, and more. You'll investigate incidents like vehicle impacts, tree damage, product failures, and water-related losses—ranging from minor damage to major rebuilds.
You'll be responsible for identifying liable parties, determining the appropriate recovery approach, and pursuing resolutions that balance commercial, customer, and legal considerations.
Key Responsibilities
* Manage a portfolio of property recovery claims from initiation to resolution.
* Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
* Conduct outbound calls to third parties and insurers to pursue recoveries.
* Review technical reports (e.g., building, plumbing, electrical) to assess liability.
* Confirm quantum by matching quotes to invoices and verifying documentation of damage.
* Use internal and external tools to locate contact and insurance details.
* Negotiate and resolve disputes regarding liability and quantum.
The roles are open nationwide, and successful candidates will enjoy great flexibility to work from home after training. Please note it is compulsory to attend your local IAG office at a minimum once a week after training.
Training period is 4 weeks and may be a combination of onsite and virtual training. The start date is flexible for the right candidate.
Applications close 11th September 2024, unless filled prior.
Please note: To work from home, you will need high-speed internet connection and a private home office setup.
About You
To be successful in the role, you will need:
* Previous experience within an Insurance Recoveries, Settlements, and/or Liability-based roles is essential.
* Strong written and verbal communication skills, including the ability to reference legal principles.
* Negotiation and dispute resolution capabilities.
* Attention to detail and time management.
* Ability to manage inbound and outbound call volumes.
* Comfort with adapting to new systems and processes.
Make sure to discuss all internal applications with your current manager before applying. Your eligibility for secondment opportunities depends on your current manager's approval. If your application proceeds to the reference check stage, your current manager will be contacted.
About Us
IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We engage with customers over coffee, advocate for them in Parliament, and support communities in times of need.
Our brands include NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance. Together, they help us realize our purpose of making your world safer by supporting ambitions and making insurance accessible.
We value diverse perspectives shaped by life experiences, cultures, and passions. We foster career growth, community connection, and inclusivity. We are guided by the voices of Aboriginal and Torres Strait Islander peoples and are committed to Indigenous-led solutions that enable growth, resilience, and meaningful change.
We are passionate about social issues, committed to sustainability, and strive to excel in areas that matter, including women in leadership, Indigenous empowerment, and inclusive workplaces. We aim to be a safe and supportive environment for all employees.
What We Offer
* Grow your financial future with 13% superannuation as standard.
* Access up to 50% off personal insurance, including home and motor.
* Be part of a net-zero business by 2050.
* Join vibrant employee networks.
* Grow your career through dynamic secondments.
We're ready for you. Apply today.
#J-18808-Ljbffr