Job Description
The role of the National Administration Lead is a crucial one, responsible for overseeing the operational needs of service branches. This includes working closely with Service Managers, Sales leaders, and other teams to ensure seamless day-to-day operations.
Key responsibilities include:
* Managing administration tasks nationally, including internal and external stakeholders.
* Overseeing the completion of Work-In-Progress (WIP) projects, contract compliance, invoicing, technician routing and efficiency, and customer satisfaction.
* Assisting Service Managers in ensuring the Service team performs in line with company expectations regarding daily documentation, allowing the administration team to correctly account for and promptly invoice work undertaken.
* Ensuring costs and expenses are treated with restraint and in line with company expectations and operating budgets.
* Recognising and promoting continuous improvement in accordance with company quality objectives and procedures.
Additional tasks may be assigned by Senior leadership team members as needed.
Required Skills and Qualifications
* Certificate or diploma in Business Administration, Information Systems, or a related field.
* Prior experience in service administration, customer support, or portal/document management systems is highly desirable.
* Familiarity with customer portals such as CSIRO, Ventia, QBuild, or similar platforms.
* Proficient in Microsoft Office Suite (especially Excel and Outlook) and document management systems.
* Experience with CRM systems (e.g., SFDC) and service management tools (e.g., SMAX) is advantageous.
Benefits
* Attractive salary package + Full-time opportunity.
* Excellent job stability + Ongoing training and development opportunities.
* Inclusive work environment + Supportive management team.
Requirements for Success
Strong accuracy in data entry, document validation, and compliance tracking.
Ability to manage multiple uploads and deadlines without compromising quality.
Excellent written and verbal communication skills for liaising with internal teams and external clients.
Ability to coordinate with technicians, subcontractors, and admin teams to gather and verify documentation.
Proactive in identifying and resolving portal access or submission issues.