We are seeking an Intake Officer to work in a full‐time or part‐time (25 to 38 hours per week) capacity based at Nhill.
About the Role
The Intake Worker is a member of the Intake Team, which provides a single point of contact for new and potential clients and referring agencies seeking WWHS community health services. The Intake Worker provides a person‐centered approach to initial needs identification and ensures clients are referred to the most appropriate service(s) in a timely and effective manner. This includes supporting the Dental Team through effective client management, responding to enquiries, coordinating appointments where required, and undertaking related administrative tasks. The role also involves the accurate processing of dental vouchers and associated documentation, ensuring compliance with relevant guidelines and contributing to efficient service delivery within dental services. The Intake Worker maintains accurate referral and client information data, including the collation and analysis of statistical data. The role includes promotion of WWHS community health services to local communities and the provision of outreach support, assisting hard‐to‐reach and vulnerable people to access community health services.
The Intake Worker supports the WWHS Community Health team to reach their service delivery targets through a consistent, analytical and focused intake process.
Key Responsibilities
* Receive and process community health referrals from individuals and referring agencies.
* Conduct initial needs assessment conversations with referred clients via phone or in person.
* Ascertain need for services with consideration given to priority, risks, eligibility and funding arrangements.
* Ensure timely referral to the most appropriate service(s), implementing the Specific and Timely Appointments for Triage (STAT) process.
* Enter client data accurately into the relevant client information management system (e.g., Uniti, Bossnet, IPM, My Aged Care, Home Care Manager) and ensure allocation against the correct funding stream(s).
* Understand and regularly update knowledge regarding community health funding business rules.
* Complete home visit safety assessments.
* Maintain accurate referral and client information data, including collation and analysis of statistical data.
* Promotion of WWHS community health services to local communities and provision of outreach support.
Key Selection Criteria
* Effective communication and organisational skills.
* Sound understanding of community health services and their role in well‐being and improved health outcomes in rural communities.
* Qualification in a health‐related and/or administration discipline.
* Computer and data entry literacy and accuracy.
* Ability to learn, understand and apply complex community health funding business rules.
* Ability to work independently and demonstrate initiative.
Desirable
* Experience and knowledge in community health funding streams and data requirements.
Prerequisites
* NDIS Worker Screening Clearance.
* Working with Children Check.
* Fully vaccinated (including influenza) as per current Department of Health Directives.
* Victorian Driver's Licence.
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