Overview
The Benevolent Society is seeking a Front Desk Administration Officer to deliver reception and administration support, ensuring services run smoothly and creating a positive first impression for clients and stakeholders. This is a full-time position based on Wonnarua Country in East Maitland.
What You Get To Do
- Be the welcoming face of the office; provide professional, courteous reception and front desk services, connecting visitors and callers to the right person or information with respect for diverse backgrounds.
- Deliver high-quality administrative support; manage correspondence, records, data entry, reports, mail, invoices, bookings, and supplies, and assist with projects while maintaining tidy, well-organised workspaces.
- Support meetings and events; handle room bookings, setup and pack-down, guest refreshments, tech support, catering, and distribution of materials to ensure smooth, professional experiences.
- Champion collaboration, confidentiality, and inclusion; assist colleagues during busy periods, maintain accurate logs and internal resources, escalate concerns appropriately, and uphold values of diversity, human rights, and cultural respect.
About The Role
Are you passionate about creating seamless experiences and keeping things running like clockwork? As our front desk Administration Officer, you'll be the welcoming face of our organisation, delivering top-notch reception and admin support, ensuring services flow smoothly, and leaving a lasting impression on clients and stakeholders. If you're organised, people-savvy, and thrive in a fast-paced environment, we want to hear from you!
Our Benefits
- Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay.
- Motor Vehicle Packaging Options – to suit your lifestyle.
- Work/Life Balance - Flexible work arrangements with an additional day off each month (12 days per year) as a full-time employee.
- Recognition and Reward - Sector competitive remuneration, various recognition programs, and access to long service leave after 5 years.
- Wellness - Fitness passport, Employee Assistance Program, and option to purchase additional leave.
- Professional Development - Tailored career development opportunities for employees and volunteers.
- Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled to up to 2 days paid plus up to 10 days unpaid cultural leave, and opportunities for cultural and professional development and networking.
Skills And Requirements
- Relevant qualification in business services or equivalent hands-on experience in administration.
- Proven customer service skills with a proactive, solution-focused approach in client-facing roles.
- Proficient in office software, communication systems (PABX), and video conferencing technologies.
- Robust understanding of confidentiality and the ability to handle sensitive information appropriately.
- Excellent multitasking, communication, and prioritisation skills; able to work independently and manage stakeholder expectations.
We strongly encourage Aboriginal and/or Torres Strait Islander peoples to apply. We are committed to being an Employer of Choice and to cultural safety in the workplace.
Other Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Individual and Family Services
Interested? Apply online today. For confidential discussion, contact Deb at.
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📌 Administration Officer
🏢 The Benevolent Society
📍 Newcastle City Council