Veteran Pathways Manager
$80,000 + Super | 4-Day Work Week (36 hours)
Tuesday - Friday (occasional Monday–Thursday)
About Us
AVAC Services is a professional non-legal advocacy organisation dedicated to supporting Australian veterans in navigating their entitlements and accessing fair outcomes. Our team is passionate about making a difference and building trust within the veteran community.
The Role
We are seeking a Veteran Pathways Manager to oversee the client journey from enquiry to onboarding, ensuring every veteran and their family is welcomed and supported with professionalism and care. This position supervises the Client Engagement Officer, manages enquiries and onboarding processes, and oversees practice support functions such as client communications, accounts, and resource management. You'll work closely with the General Manager and the Veteran Services Team Leader to ensure a seamless client pathway, while also contributing to community engagement and marketing initiatives.
Why Join Us?
* 4-day work week (36 hours) – enjoy true work-life balance.
* Hybrid flexibility – work from home available after probation, with flexible start/finish times.
* Travel opportunities – chance to represent AVAC interstate at events and engagements.
* Make a difference – work directly with veterans and their families in a role that has real impact.
* Great team culture – supportive, compassionate, and collaborative.
* Employee Assistance Program (EAP) – because your wellbeing matters too.
* Competitive salary – starting at $80,000 + superannuation.
About You
We're looking for someone who:
* Has experience in client services, administration, or practice management.
* Is highly organised, adaptable, and detail-oriented.
* Brings strong communication and leadership skills.
* Is confident using CRMs and digital tools (Zoho experience highly regarded).
* Is motivated by purpose and wants to contribute to the wellbeing of veterans.
* Holds a current National Police Clearance.
Application Instructions (Read Carefully)
To be considered for this role, you must complete all of the following:
Video Application
* Record a short video (2–3 minutes) explaining why you want this role and what motivates you to work with veterans.
* Send your video via email to -, and CC -
Cover Letter
* Submit a written cover letter (1 page maximum) that demonstrates your writing ability.
* Do not use AI tools (e.g. ChatGPT, Grammarly AI, Jasper, etc.) to generate your cover letter. Applications that show signs of AI usage will be treated as incomplete and not considered.
Resume
* Attach your most recent resume.
National Police Clearance
* Provide a valid National Police Clearance, or evidence you have applied for one.
Important: Applications without both a video and a cover letter will not be reviewed or contacted.
How to Apply
Email your video, cover letter, and resume in one submission to:
-
(cc: -)
Job Type: Part-time
Pay: From $80,000.00 per year
Expected hours: 36 per week
Work Authorisation:
* Australia (Required)
Work Location: In person
Application Deadline: 16/09/2025
Expected Start Date: 30/09/2025