Technical Support Specialist Role
We are currently seeking an experienced Technical Support Specialist to join our IT team.
* Provide first-line support to users, resolving day-to-day technical issues and escalating complex problems when necessary.
About the Role:
This role involves a range of tasks from new user setup and laptop configuration to printer installation and occasional off-site firewall configurations. You will be responsible for delivering high-quality support services that meet the needs of our users.
* This includes troubleshooting hardware and software problems, installing equipment, configuring settings, providing training on new systems or applications,
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You must have excellent problem-solving skills, attention to detail and strong communication skills.
The successful candidate should also be able to demonstrate ability work under pressure as part of a close-knit team & maintain confidentiality when dealing with sensitive information