Overview Work Type: Ongoing - Full-time Salary: $79,122 - $96,073 Grade: VPS 3 Occupation: Customer service Location: Gippsland Reference: 1255 The Service Delivery Officer will provide internal and external customer service, corporate, administrative and business support relevant to the Bairnsdale site and lead a climate of service excellence across DEECA Regions Division. The role requires outstanding and demonstrated site leadership, customer service and the ability to navigate a changing organisational context in an agile and fast paced operating environment. Specialist/Technical Expertise/Qualifications Desirable:
* Skilled in MS Office applications (Word, Excel, PowerPoint, OneNote, Outlook, SharePoint)
* Experience in delivery of site administration and coordination of site services and fleet management
* Experience in customer service.
This is an ongoing position. The work location for this position is Bairnsdale. To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience. Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements. How to Apply: If you are a current DEECA employee, please apply via DEECA Careers. Click the 'Apply' button and you'll be redirected to a new platform and create an account. Applications close 11.59pm on Tuesday, 10 March 2026. All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time. Other relevant information: Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check. To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. A Diverse, Inclusive and Flexible Workplace DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave. For more information visit applying for a role with us. Applications close Tuesday 10 March Posted 25 February 2026