Direct message the job poster from TRC Talent Solutions
An expanding international distributor is adding a Customer Service Supervisor to their North American operations. In this role, you will mentor, train, and develop a team of four and support key client relationships. You will be a key leader for the sales and management team. Salary up to $90k plus bonus
Key Responsibilities:
* Managing and mentoring a team of 4 customer service specialist
* Overseeing the order entry process
* Assisting with escalated matters
* Processing and or assisting team with product quotes
* Monitor order backlog reports and communicate updates with sales and or management staff
* Maintain Customer relations at all times to ensure total customer satisfaction
* Analyzing the performance of the team and making appropriate adjustments for process improvement
* Establishing goals for customer service team while enabling the team to meet these goals
* Collaborating with Sales and Management for increased customer experience
* Other duties as assigned
Requirements:
* Bachelor's Degree
* 3 plus years' experience managing a team
* Great communication skills both written and verbal
* Experience in a manufacturing or distribution setting
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Management
* Industries
Manufacturing
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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