Join to apply for the Help Desk Analyst role at PRAJoin to apply for the Help Desk Analyst role at PRAHelp Desk Analyst (Contract)Help Desk Analyst (Contract)We’re currently recruiting for an experienced Service Desk / Help Desk Analyst to join a purpose-driven organisation that supports people in need. This is a fantastic opportunity to work across Level 1 & 2 support during a major digital transformation project.You'll work closely with a range of teams and technologies, and be a key player in ensuring smooth and responsive technical support.Day-to-Day:• Deliver Level 1 & 2 support across hardware, software, and access issues• Manage and resolve a high volume of incidents and requests using ServiceNow• Communicate with users across multiple channels, including Microsoft Teams• Escalate more complex issues and follow through to resolution• Help support critical tech initiatives and change programsKey requirements:• Previous experience in a Help Desk / Service Desk Analyst role• Strong hands-on knowledge of ServiceNow• Confident using Microsoft Teams for internal communication• Excellent problem-solving skills and a customer-first mindset• Motivated, proactive, and adaptable in a fast-paced environmentWhat's in it for you?• Contribute to meaningful, people-focused work• Gain experience in large-scale IT transformation projects• Join a friendly and collaborative team• Flexible working options may be availableIf you are interested in this opportunity click apply, or if you have any questions email jack.davies@pra.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at PRA by 2xGet notified about new Help Desk Analyst jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia A$85,000.00-A$90,000.00 4 days agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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