IT Service Management Role Overview
The role of a Change Manager plays a vital part in delivering projects for various clients. This position involves managing end-to-end change management functions across multiple applications and infrastructure.
Key Responsibilities
* The Change Manager oversees scheduling, coordination, and management of changes to ensure seamless project delivery.
* Reporting directly to the Customer Delivery Manager, the position leads the implementation of Change Management process aligned to ITIL framework standards.
The Change Manager is accountable for managing daily Changes in line with client's Change Management Processes. This includes convening and chairing internal CABs, attending Client convened CABs, and ensuring RFCs meet requirements.
Requirements
A minimum of 5 years of experience in Change Management is required along with excellent stakeholder engagement, communication, and negotiation skills. Strong knowledge of ITIL methodologies and extensive ICT knowledge are also essential.